Refund Policy

1. Nature of the product

Purchasing a private number buys a right of use that begins immediately. Once the number is activated in your account, the service has been delivered.

2. When we refund

We refund in full where:

1. Our error: you were charged and the number was not activated.
2. Double sale: another customer rented the number at the same moment and you did not receive it.
3. A technical fault on our side prevented any message from being received for the whole period, once verified.
4. A duplicate charge for a single transaction.

3. When we do not refund

1. A third-party service rejecting the number. Many platforms block numbers of this category; this is outside our control and is stated explicitly in the Terms before purchase.
2. You changed your mind after activation, or did not use the number.
3. The period expired unused.
4. The rental was terminated for your breach of the Terms or the Acceptable Use Policy — no refund whatsoever.
5. You bought the wrong number and it has been activated.

4. How to request

Email [[ABUSE_EMAIL]] within 7 days of the transaction, quoting the order reference and describing the problem. We respond within 5 business days.

5. Method

Refunds are returned to the original payment method. Banks and payment providers may take additional time outside our control.

6. Chargebacks

Contact us first. Opening a dispute with the payment provider before contacting us suspends your account and is a breach of the Terms.